Welcome to Trendy Feet Sales’ FAQ section! We’re here to help you with any questions about our performance footwear, delivery options, and shopping experience. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of footwear do you specialize in?
We specialize in performance footwear for active lifestyles, including:
  • Casual shoes for everyday wear
  • Racing flats for competitive runners
  • Running shoes for all levels
  • Comfortable sandals
  • Soccer cleats
  • Trail shoes for rugged terrain
  • Walking shoes with orthopedic support
Our products combine style and function to meet the needs of athletes and urban explorers alike.
How do I choose the right size?
Each product page includes detailed sizing charts. We recommend:
  • Measuring your feet at the end of the day when they’re at their largest
  • Comparing your measurements to our size charts
  • Considering the type of socks you’ll wear with the shoes
If you’re between sizes or have specific fit concerns, please contact our customer service at [email protected] for personalized recommendations.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including:
  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some Asian regions and remote areas. During checkout, simply enter your address to confirm we can deliver to your location. Please note that delivery times may vary based on destination and customs processing.
How can I track my order?
Once your order ships, we’ll email you tracking information. You can follow your package every step of the way with our premium carriers:
  • For DHL/FedEx shipments: Use the tracking number on the carrier’s website
  • For EMS shipments: Track via your local postal service

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery:
  • Items must be unworn, in original condition with all tags attached
  • Contact us at [email protected] to initiate your return
  • Return shipping costs are the customer’s responsibility unless the item is faulty
  • Refunds are processed to your original payment method within 5-7 business days after we receive the return
What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you, including covering return shipping if needed.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm PST).
Where is your company located?
Our headquarters and warehouse are located at:
91 Chicago Avenue, Fresno, US 93721
While we don’t have a physical storefront, you’re welcome to contact us with any questions about our products or services.

Didn’t find the answer you were looking for? Our customer service team is always happy to help! Email us at [email protected] and we’ll get back to you as soon as possible.

Happy stepping from all of us at Trendy Feet Sales – where every step counts!